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FAQ
Frequently Asked Questions
Q: Are payments safe and secure?
A: Absolutely. All payments are processed through Stripe, using industry-standard encryption to keep your information fully protected.
Q: Is there a warranty on your jewelry
A: Yes. Every piece comes with a 90-day one-to-one replacement warranty, so you can shop with complete confidence.
Q: Is this suitable for sensitive skin?
A: Yes. Our jewelry is nickel-free and hypoallergenic, making it safe and comfortable for sensitive skin.
Q: How long will my order take to arrive?
A: Each personalized piece is carefully crafted and it can take up to 10 business days to produce. USPS normally delivers within 5-10 days. We always try our best to complete and ship your orders as quickly as possible.
Q: Do you offer tracking on all orders?
A: Yes. Every order is shipped with a tracking number, so you can follow your package every step of the way.
Q: Can I ship directly to the recipient as a gift?
A: Of course. You can ship directly to the recipient, and no receipt or pricing information is included in the package.
Q: Can I change my order after placing it?
A: Yes. Changes can be requested within 6 hours of purchase. After that, production may have already begun to ensure fast delivery.
Q: What if my order doesn’t arrive?
A: If your order hasn’t arrived within 30 days of purchase, we’ll gladly offer a replacement or a full refund - no hassle.
Q: What if I receive a damaged or incorrect item?
A: We’ve got you covered. Simply contact our support team at support@beceff.com, and we’ll quickly arrange a replacement to ensure you receive the correct item in perfect condition.
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