RETURNS & EXCHANGES

Returns
Due to the custom nature of personalized items, we cannot offer returns or exchanges for personalized items. Your personalized jewelry is designed just for you! 

If the item you received is incorrect or defective, contact us immediately. We will have the correct item shipped to you free of charge. Photo evidence of the received item is required.

If the item you received becomes damaged or broken due to our error, we will have a new replacement of the item shipped to you free of charge. Photo evidence of the received item is required.

If you are unsatisfied with your product after you receive it, you may return it in exchange for a different item or store credit.

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Unfortunately, we cannot offer exchanges or replacements for items misdelivered due to incorrect shipping information.

Warranty
All items are covered by a 90-day warranty from the date of purchase. If your item becomes discolored or breaks due to a manufacturing defect, we’ll be happy to offer a replacement or store credit.

Cancellations
The cancellation request for personalized items must be submitted within 6 hours of the order being placed. Due to the efficiency of our production process, we are unable to cancel orders once 6 hours have passed. We appreciate your understanding. Beceff is dedicated to ensuring a quick and seamless delivery experience.

Beceff reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our customer support representatives at support@beceff.c